• 4587 4399
  • reception@koalahealthandbeauty.com
2 /299 George St, Windsor, NSW, 2756
  • Home
  • About Us
  • Services & Pricing
  • How We Work
  • Blog
  • Contact Us
Menu
  • Home
  • About Us
  • Services & Pricing
  • How We Work
  • Blog
  • Contact Us
Book Now

Terms And Conditions

  • September 30, 2020

This web site is owned and operated by Koala Health and Beauty PTY LTD and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms & Conditions of this web site (‘the web site’), which is set out on this web site page.

USING OUR WEBSITE

When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

COPYRIGHT

The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.

CHILDREN AT Koala Health and Beauty

We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.

PURCHASE AND REDEMPTION OF TREATMENTS

  • Treatments/services are not transferrable to other individuals
  • Pre-paid treatments are valid for 18 months from the date of purchase
  • We require a minimum of 48 hours’ notice to cancel an appointment. Cancellations and no-shows within 48 hours will result in the retention of any deposits made, or the forfeit of the pre-paid treatment
  • Refunds will be provided where required by Australian Consumer Law. Refunds are not applicable for change of mind
  • You agree to be bound by these conditions by purchasing pre-paid treatments

PURCHASE OF RETAIL PRODUCTS

  • Refunds will be provided where required by Australian Consumer Law. Refunds are not applicable for change of mind and/or possible allergic reaction
  • You agree to be bound by these conditions by purchasing retail product

ADVERSE REACTION POLICY

KOALA HEALTH CLINIC takes pride in all of our therapists and medical professionals, who are trained
to the highest standard. In the unlikely event that you experience a side effect, KOALA HEALTH CLINIC
will require up to 12 weeks to investigate your concern. KOALA HEALTH CLINICS require your full cooperation
during this time, which may include weekly consultations for assessment, additional treatments
and products (purchased by the client) as advised by your trained technician.

KOALA HEALTH CLINIC GIFT CARDS

All gift vouchers must be sold by KOALA HEALTH CLINIC

Gift Vouchers expire 36 months after date of purchase

Gift Vouchers are non refundable

Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at KOALA HEALTH CLINIC. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.

Luscious Lips

  • Cosmetic injection treatments cannot be prepaid. The prevailing price will apply at the time the client is treated with no rainchecks available
  • The price is based on a defined volume of a specific product, as recommended for the client by the treating health professional. For legal reasons, product names cannot be used in advertising, but further details can be obtained from the treating health professional
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a
    consultation with one of our injectors.

CoolSculpting

Ask your doctor if CoolSculpting is the right procedure for you. It is not a treatment for obesity and a consultation is required prior to treatment, to deem whether you are medically fit and suitable for the treatment. This consultation will take place with one of our Coolsculpting approved therapists. As part of this consultation you must disclose any relevant medical information and complete a consent form. You consent to full responsibility for this disclosure and for any failure by you, to disclose any relevant information. Our standard policies apply to all CoolSculpting cancellations and refunds.

CANCELLATION POLICY

Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.

48 hrs notice is required for any appointment cancellations.

If less than 48 hrs notice is given, KOALA HEALTH CLINIC reserves the right to charge 25% of the treatment cost.

Appointments not attended may incur a charge of 25% of the treatment cost.

Pre-Paid appointments not attended may forfeit one treatment from their package.

APPOINTMENTS

Appointments and purchases can not be made through our website as the quality and accuracy of our appointments can only be attained by speaking with one of our staff members, either on the phone or in person.

Share this post

Share on facebook
Share on google
Share on twitter
Share on linkedin
Share on pinterest
Share on email

View More Posts

Anti-ageing

The skinny on skin needling

As a novice with new, ‘instagrammable’ beauty rejuvenation (I’m a dinosaur who’s only been using botox and fillers), lining up for something called ‘skin needling’

Read More »
17 November 2020 No Comments
Beauty

CoolSculpting

Chilled adventures in CoolSculpting I’ll get straight to the chase with this one – I’d like to be that person who never struggles with excess

Read More »
17 November 2020 No Comments
Wellness

Our Far Infrared Sauna

Have you ever done a massive workout, sweated like a pig and come out of it feeling a little shaken but A.M.A.Z.I.N.G.?  That’s what a

Read More »
17 November 2020 No Comments

Services

  • Laser Treatments
  • Skin Treatments
  • Body Services
  • Eyebrow Specialists

Contact Us

  • 1300 465 625
  • reception@koalahealthandbeauty.com
2 /299 George St, Windsor, NSW, 2756

Follow Us

  • Facebook
  • Instagram

© 2021 Koala Health Retreat

  • Privacy Policy
  • Terms And Conditions

Website Designed and Developed by iOnline